Effective Date: July 24, 2026

Northern Air Plumbing (“Northern Air Plumbing,” “we,” “our,” or “us“) values your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit northerairplumbing.com, contact us, request services, or communicate with us by phone, email, or text message.

By using our website or submitting your information, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information you voluntarily provide, including:

• Name
• Address
• Email address
• Telephone number
• Mobile phone number
• Service address
• Billing information
• Details about your plumbing or HVAC service request
• Employment information (if applying for a position)
• Any information you provide through forms, emails, phone calls, or text messages

We may also automatically collect certain information when you visit our website, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of visit
• Referring website
• Website usage analytics
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Schedule and provide plumbing and HVAC services
• Respond to inquiries
• Prepare estimates
• Confirm appointments
• Dispatch technicians
• Process payments
• Provide customer support
• Improve our website and services
• Send service reminders
• Notify you about appointment updates
• Respond to warranty requests
• Request customer feedback or reviews
• Comply with legal obligations
• Protect against fraud and unauthorized activity

SMS Communications

If you provide your mobile phone number and opt in, Northern Air Plumbing may send text messages regarding:

• Service requests
• Appointment confirmations
• Appointment reminders
• Technician arrival notifications
• Estimate updates
• Billing notifications
• Customer support
• Other communications directly related to your requested services

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact our office.

SMS Privacy Commitment

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances, except with vendors that help us deliver our text messaging services.

This disclosure is included to comply with current mobile carrier and messaging provider requirements.

How We Share Information

We may share information with trusted service providers that assist us in operating our business, including providers of:

• Customer relationship management (CRM)
• Scheduling software
• Dispatch software
• Payment processing
• Email communications
• Website hosting
• Analytics services
• Customer support platforms
• Marketing services
• Text messaging delivery services

These providers may access your information only as necessary to perform services on our behalf and are required to protect your information.

We may also disclose information when required by law or to protect our legal rights.

ServiceTitan

Northern Air Plumbing utilizes ServiceTitan to help manage customer communications, scheduling, dispatching, invoicing, and related services. Information submitted through our website may be securely processed and stored within ServiceTitan to provide the services you request.

Cookies

Our website may use cookies and similar technologies to:

• Remember user preferences
• Improve website performance
• Analyze website traffic
• Measure marketing effectiveness

Most browsers allow you to disable cookies through browser settings.

Analytics

We may use analytics tools such as Google Analytics or similar services to understand how visitors use our website and improve our services.

These services may collect information such as:

• Pages viewed
• Session duration
• Device type
• Browser
• General geographic location

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only as long as necessary to:

• Provide requested services
• Maintain customer records
• Comply with legal requirements
• Resolve disputes
• Enforce our agreements

Children’s Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Your Choices

You may:

• Request access to your personal information
• Request corrections to inaccurate information
• Request deletion of personal information where permitted by law
• Opt out of marketing communications
• Opt out of SMS communications by replying STOP

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated Effective Date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact Northern Air Plumbing using the contact information provided on our website.

We will make reasonable efforts to respond promptly to privacy-related inquiries.